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FAQ
Frequently Asked Questions
Quick answers to the questions we hear most often.
How quickly can you start shipping for my business?
We can onboard new clients within 24–48 hours of agreement signing. Share your requirements and we'll set up your account, configure WhatsApp notifications, and begin pickups by the next business day.
How are delivery ETAs calculated?
ETA (Estimated Time of Arrival) is calculated by considering loading times, travel distances, route constraints, traffic conditions, and historical delivery data.
What is your minimum monthly shipment volume?
There's no strict minimum. We work with startups shipping 50 orders/month and large businesses shipping 10,000+. Pricing scales with volume, so even small sellers get competitive rates.
How does the WhatsApp tracking work for my customers?
When an order is booked, your customer's mobile number is registered for automated updates. They receive WhatsApp messages at each milestone — pickup, in-transit, out for delivery, and delivered — with no action required from you.
Do you handle E-Commerce shipments?
Yes — and this is one of our specialties. We prep, label (FNSKU/ASIN), and ship to fulfillment centers per their exact inbound standards. We've been doing this since 2016 and won an Amazon FBA award in 2017.
Can I use your booking portal to manage all shipments?
Yes. Our portal at booking.trackbizz.in lets you book pickups, track shipments, download PODs and manage your account — all in one place, accessible 24/7.
Which cities and states do you cover?
We cover 28+ states pan-India, including all major metros (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad) and hundreds of Tier 2 and 3 cities via our multi-carrier network.
What happens when a delivery fails (NDR)?
We proactively contact the buyer to understand the reason and reschedule delivery before marking it as RTO. This NDR management process reduces return-to-origin losses by 10–15% on average.
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